Job Openings

Business Development Center Representative

Responsibilities

  • Answer customer calls and establish follows-up with service or sales appointments
  • Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
  • Provide customers with initial product information and direct them to the appropriate dealership resources
  • Follow up with leads that are not ready to make an appointment or no-show
  • Participate in team and process development sessions - keeping positive relationships with teammates, sales & service teams and dealership management
  • Utilize CRM and DMS dealership systems
  • Be available to respond to email inquiries promptly in a professional, well-spoken manner
  • Assist customers in appropriate vehicle selection & service issues

Qualifications

  • Strong computer, verbal and written communication skills
  • At least one previous role based in customer service experience (preferred)
  • Excellent teammate with collaborative attitude and eagerness to improve
  • Prompt and courteous demeanor
  • Positive and hardworking personality
  • Time management and prioritization skills
  • The ability to multi-task while being detailed oriented
  • Self-motivated and goal oriented

Benefits:

  • BCBS/BCN Medical & Vision (PPO and HMO plans offered)
  • MetLife Dental
  • Flexible Spending Account available
  • Life and AD&D Insurance
  • Aflac Insurance - ability to purchase supplemental plans such as short term/long term disability and accident/hospital/critical illness plans
  • 401K with Company Match
  • Paid Vacation
  • Closed Sundays
  • Limited Nights & Saturday Hours (Rotating Schedule)
  • Paid Parental Leave
  • Upward potential, Gate Way to the Dealership

Job Types: Full-time, Commission

Pay: $10.00 per hour

Benefits:

  • 401(k)
  • 401(k) Matching
  • Dental Insurance
  • Disability Insurance
  • Employee Discount
  • Flexible Schedule
  • Flexible Spending Account
  • Health Insurance
  • Life Insurance
  • Paid Time Off
  • Parental Leave
  • Referral Program
  • Retirement Plan
  • Vision Insurance

Schedule:

  • 8 Hour Shift
  • Day Shift
  • Holidays
  • Monday to Friday
  • Weekends

Experience:

  • relevant: 1 year (Preferred)

License:

  • Driver's License (Required)

Work authorization:

  • United States (Required)

Working Days:

  • Monday (Required)
  • Wednesday (Required)
  • Tuesday (Required)
  • Thursday (Required)
  • Friday (Required)
  • Saturday (Required)

Commission Only:

  • Yes

Additional Compensation:

  • Commission
  • Bonuses
  • Store Discounts
  • Other forms

Work Location:

  • One location

Paid Training:

  • Yes

Management:

  • Ops Manager

This Job Is Ideal for Someone Who Is:

  • Dependable -- more reliable than spontaneous
  • People-oriented -- enjoys interacting with people and working on group projects
  • Detail-oriented -- would rather focus on the details of work than the bigger picture
  • Achievement-oriented -- enjoys taking on challenges, even if they might fail
  • Autonomous/Independent -- enjoys working with little direction
  • High stress tolerance -- thrives in a high-pressure environment

Benefit Conditions:

  • Waiting period may apply
  • Only full-time employees eligible

Work Remotely:

  • No
Apply for Position


Contact

Crest Ford

26333 Van Dyke
Directions Center Line, MI 48015

  • Sales: (866) 249-7908
  • Service: (866) 354-3398
  • Parts: (888) 388-8491

Hours

  • Monday 9:00AM - 8:00PM
  • Tuesday 9:00AM - 6:00PM
  • Wednesday 9:00AM - 6:00PM
  • Thursday 9:00AM - 8:00PM
  • Friday 9:00AM - 6:00PM
  • Saturday Closed
  • Sunday Closed